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An absolute great experience all the way around. The customer service was superb that was provided by qiqiart. I changed my mind initially about the size and he accommodated me without an issue. I was sent pictures and a video of my painting prior to shipping to see if it met my expectations or if I wanted it adjusted in any way. The painting arrived in a timely manner with full tracking. It was packaged in a wooden crate and wrapped in bubble wrap...loved the work so much I ordered another painting 3 days ago.